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- Handle inbound calling for customer service.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customers.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the specified time.
- Conduct follow-ups to ensure complete resolution of issues.
- Keep records of customer interactions, process customer accounts.Roles and Responsibilities
- Good Computer Knowledge
- English and Hindi should be fluent to communicate other languages are added advantage.
Job Type: Full-time
Salary: ₹20,000.00 – ₹25,000.00 per month
Schedule:
- Day shift
Education:
- Bachelor’s (Preferred)
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