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Fresher

BAJAJ FINSERVE is Looking for Assistant Manager Debt Management Services Cards Full Time

Job Discription

 

  • Responsible for Field Debt Collection of Credit Card in the respective location
  • Personal Visit to high POS and Critical customers
  • Identifying the Collection Agencies in the respective Location for Capacity building
  • Managing Agencies and Collection Executives of Agency
  • Ensuring timely allocation in automated or manual environment
  • Delivery of Critical Collection Performance metrics in the location for Cards
  • Ensuring legal guidelines are complied for entire collection structure in letter and sprits
  • Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force
  • Ensure adherence to the Code of Conduct
  • Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities
  • Handle customer issues escalations
  • Ensuring documented feedback and action taken on all cases in soft buckets
  • Ensuring adequate Feet on Street availability bucket-wise / segment-wise
  • Report for support on mechanism for legal / police issues
  • Ensuring audit queries are complied with ensuring corrective and preventive action
  • Manage productivity by fixing productivity parameters for Agencies / collection executives monitoring performance against set parameters like DRR and weekly milestones and daily review of agency field executives and agency in the location

Requirements

  • Demonstrated success & achievement orientation
  • Good communication skills
  • Negotiation Skills
  • Strong bias for action & driving results in a high performance environment
  • Demonstrated ability to lead from the front
  • Good Interpersonal skills
  • Working knowledge of computers

    • Job Overview

    • Date Posted:
    • Location:
    • Job Title: BAJAJ FINSERVE is Looking for Assistant Manager Debt Management Services Cards
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