Bajaj Finserv Ltd. is Looking for Assistant Manager Credit Operations Full Time

Project and Initiatives:

• Driving the QC process of Two Wheeler business for cases submitted to Ops by sales through the QC users in Branches
• Ensuring timely completion of the QC process with desired quality Tracking the document movement from Sales to Branch Ops to Back-office
• Coordinating with the back office team to ensure the documents are delivered at the out-sourced partner for further processing and storage
• Engaging & Liaison with PMO & IT to provide resolution of the issues / escalations raised by branches
• Publishing & Tracking of multiple MIS on set frequency and for better control over each activity
• Communication / new process download to branches Follow up with internal stakeholders such as IT/PMO for AOP project delivery System enhancement
• Communication / new process download to branches

Monitoring and Tracking:

• Tracking MIS on Quality of file processed issued reported and follow up to ensure high standards are achieved and maintained
• Formally assesses branch management during visits on both functional and location control parameters
• Ensuring focus on each branch to ensure all branch targets are met Maintaining manpower count as per guidelines and alerts regional managers in case of abnormal counts
• Forecasts manpower requirements and recommends hiring or downsizing accordingly
• Monitoring compliance and audit reports to ensure closure and implementation of preventive measures
• Ensuring policy and process adherence for all products and services
• Tracking the document movement from Sales to Branch Ops to Back-office
• Publishing & Tracking of multiple MIS on set frequency and for better control over each activity

Branch Support:

• Trouble shooting issues arising while processing cases at the branch level & Escalates unresolved change management issues
• Taking teams and own ideas and suggesting improvements in the current process
• Providing regular feedback to Regional Managers on credit process/policies/local markets on regular basis
• Encourages pro-active measures of team members including product-related education to operations team
• Clarifies to Sales and Operations the changes in policies and processes – helps resolve issues Working closely with the hiring team for ensuring closure on hiring
• Working closely with other cross functional teams for required support and escalations
• Co – Ordinating with branches to ensure proper implementation of policies and train them on new processes

Requirements

• Graduate Degree
• 3-4 years experience in lending business with 1+ years in Branch Operations
• Hands-on expertise on SFDC/FinnOne/CRM
• Applicant should be well versed with MS Excel & PowerPoint knowledge
• Collaborative work style to engage with peers & colleagues in other functions across the company
• Exceptionally high motivational levels and a self-starter.

Should possess the below skill sets:

• Team Management Skills,
• Relationship Management skills,
• Excellent Communication & Interpersonal Skills,
• Negotiation Skills & influencing skills,
• Analytical & Problem Solving skills