Responsibilities:
Obtaining and updating lists of customer’s contact details.
Calling active and budding clients to encourage the purchase of car services.
Addressing clients’ uncertainties, grievances, and suggestions on time.
Noting important details of each conversation.
Recording all successful and unsuccessful attempts to close sales.
Handling inquiries over calls, online chat support, and email
Providing company’s information, details, and estimation of services offered
Scheduling appointments
Working on feedback and service reminder calls
Pitching new services, offers, and the annual maintenance package to potential leads and current customers
Coordinating with the technical team and vendors
Requirements:
Prior experience as a telecaller or similar.
Completion of a sales-related training program is preferred.
Computer literate.
Superb verbal communication.
Ability to switch your communication style on a whim.
Superb interpersonal, research, and record-keeping skills.
Capacity to receive critique without internalizing it.
Skills:
Proficient in communication and interpersonal skills
Research and record-keeping skills
Verbal communication
Outstanding negotiation skills to resolve issues and address complaints
Data entry skills
Telephone skills
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