AT&T is Looking for SR ASSOCIATE, TECHNICAL SUPPORT at Bengaluru Full Time

• First responders supporting AT&T Enterprise Network Operations.

• Performing network triage

• Service restoral and break/fix functions Scope include – Analyze and escalate.

• Prioritizing and analyzing the events in the network

• Resolve problems for software or hardware resources when unavailable or when there is degradation in performance impacting business processes.

• This involves monitoring, data capture, and analysis capabilities to quickly identify problem areas and provide corrective action.

• Customer Call receipt

• Call receipt (first point of contact for Customers for problem recording)

• Customer verification

• Call problem validation and documentation

• Initial technical problem analysis during Live Call handling

• Pro-active network monitoring

• Customer Alarm Tracking System alert monitoring and trouble ticket generation

• Problem diagnostics

• Initial Customer call

• Ticket Management

• Status customer on a regular basis

• Work with internal support groups and recommend diagnostic tests based on degree of service impairment.

• Access provider management and associated escalations

• Negotiate and coordinate with other support centers (i.e. external organizations and internal and external business partners) for Sectionalization and testing plans.

• Escalate ticket according to process based on the established intervals.

• Network troubleshooting/engineering experience

• Strong Knowledge Cisco Routers/Switches

• Experience in LAN Switching

• Exposure to WIFI technologies for handling light weigh AP.

• Very Good Knowledge on LAN and WAN networks

• Knowledge on MPLS and Load Balancers

• Experience in Foundry Routers/Switches Allied Telesyn Routers

• Load Balancers (Foundry, Alteon, Cisco & F5)

• Circuits, BGP Routing Protocol, OSPF Routing Protocol, HSRP Routing Protocol, VRRP Protocol

• Experience in Network Router and Network Switches

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status