To generate business and maximize revenues for the Unit in various areas of the Hotel, like – banquets, rooms, restaurants etc.
Developing and implementing promotional activities to increase sales, customer retention etc.
Assist in designing and developing the sales & marketing plan for the unit
Assist the Sales Manager in planning and forecasting revenue for rooms, F&B outlets and from various segments
Handle key accounts for the hotel and maximize revenue generation from these accounts
Develop systems and procedures that achieve higher cost efficiency and guest satisfaction
Build an accurate and effective database of current and potential guests/accounts
Maintain accurate and up to date information on competition s performance, sales & marketing strategy etc.
Ensure high occupancy of banquets and co-ordinate with the banquet team on various functions
Identify key customer needs through formal research, survey, sales calls & meetings.
Implement revenue management techniques and ensure improved RevPAR
Co-ordinate with the Front Office & F & B Manager regarding daily sales, VIPs, regulars and other guest requirements
Co-ordinate with the Credits Manager on credit limits and outstanding from various guests/corporates
Build relationships, network & maintain regular contacts with corporate and individual customers, bookers, media, hoteliers and socialites
Be informed about the trends in hospitality, changing customer needs and behavior, and developments in other industries,
Presentation Skills, Client Relationships, Emphasizing Excellence, Energy Level, Negotiation, Prospecting Skills, Meeting Sales Goals, Creativity, Sales Planning, Independence, Motivation for Sale
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