*
Administration
·To prepare and update the Outlet’s Departmental Operations Manuals.
·To attend weekly Food and Beverage and Department Head Meetings, as scheduled
·To conduct pre-shift briefings and regular communications meetings, ensuring that they are effective and conducted as necessary.
·To maintain and utilise other departmental and employee communications channels, e.g. notice boards, log books, handover reports, etc.
·To co- ordinate with convention services, culinary and stewarding effectively to ensure every function is a success.
·To check the Banquet event orders on daily basis and plan accordingly.
·To provide the Materials Management Department with detailed product specifications for items used in the outlet.
Customer Service
·To ensure that all employees in the outlet deliver the brand promise and provide exceptional guest service at all times.
·To ensure that outlet employees also provide excellent service to internal customers as appropriate.
·To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
·To develop a guest history database for the outlet and constantly update it.
·To assist in developing and implementing program to enhance customer loyalty.
·To regularly monitor the Hyatt Guest Satisfaction survey (Maritz) report and to ensure the minimum benchmark scores are achieved, to analyse the results and to prepare and implement appropriate action plans to achieve constant improvement year on year.
Customer Service continued…
·To ensure the minimum benchmark scores of the Consumer Audit are achieved, to analyse the results of the Consumer Audit, prepare and implement appropriate action plans, and to constantly improving the results Year on Year.
·To keep abreast of the Hotel Guest feedback, complaints, views, etc. posted on websites, print or electronic media or any other available communication channels.
Financial
·To ensure that the monthly forecasted food and beverage revenues for the outlet is achieved.
·To proactively manage all costs.
·To maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling in order to meet the financial goals of the outlet as well as the expectations of the guests.
·To assist in the preparation of the Annual Business Plan and the monthly reforecast of revenues and expenses.
·To assist in the maintenance of the outlet point-of-sales system.
·To ensure that all sales are properly recorded, following prescribed procedures for issuing, voiding or correcting outlet checks.
·To oversee the proper use and security of cashier/waiter/waitress floats
·To assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets, including establishing par stocks, equipment care and maintenance and inventory taking as required.
·To take the responsibility of resolving the discrepancy in beverage inventory and bill settlements.
·To implement and develop various beverage packages and regularly monitor the costs.
·To prepare and monitor Profit and Loss statements after all Banquet events.
·To ensure that Micros database for the outlet is always up to date and maintained clean according to set standards
Marketing
·To assist in the preparation, utilisation and update of an Annual Marketing Plan, broken down as necessary by department.
·To constantly evaluate local, national and international market trends, vendors and other hotel/restaurant operations to make sure that the hotel’s own operations remain competitive and cutting edge.
·To look for Marketing and Public Relations opportunities to increase awareness and ultimately business.
·To review and analyse the weekly/monthly Menu Sales Analysis in order to recommend changes to the menu mix and engineer the menu for greater profitability and customer satisfaction.
·To implement a guest recognition programme and maintain a guest history programme
·To assist in the implementation (where appropriate) of marketing programmes, including frequent-dining programmes.
Operational
Mechanical Engineer Looking for 2021-2023 passed out candidates. The successful candidate for this position will be able to take a...
Apply For This JobJob Details Education 10th or Below 10th (High School) English Level Thoda English Experience Fresher Gender Male Only Address 7, Old...
Apply For This JobJob Number 24056479 Job Category Housekeeping & Laundry Location Le Méridien Nagpur, Wardha Road, Nagpur, Maharashtra, India Schedule Full-Time Located...
Apply For This JobJob Description Hiring For- Chat Process (customer care) Work From Office. Telephonic Interview. Location: Pune Hinjewadi phase 2. Qualification- Undergraduate/Graduate...
Apply For This JobJob Details Education 12th Pass (Associate Degree) English Level Thoda English Experience Fresher Gender Both Address 65PQ+9HX, Birla Nagar, Gwalior, Madhya...
Apply For This JobJob Details Job Description Only those candidates should apply who have Certificate in Refrigeration....
Apply For This Job