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Career Opportunities: Service Engineer – North (25017)
Requisition ID 25017 – Posted – Kelley Material Handling Equipment India Private Limited – BSI Emerging Markets Group – IND: Mumbai (C/O AWL India Ltd) – Engineering & Science – Posting Country (1) – Yes – Mid-senior level – Travel Required: 61%-100%
Job Description Print Preview
Role Summary: The ideal candidate should possess a strong background in electrical engineering, with hands-on experience in servicing industrial machinery. Excellent problem-solving skills, a customer-centric approach, and effective communication abilities are essential to excel in this role. Join us in delivering top-notch service solutions and contributing to our commitment to customer satisfaction and operational excellence.
Key responsibilities:
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Conduct installation, maintenance, and repair of HVLS Fans and Docking Equipment (Dock Levelers, Edge of Dock Levelers, etc.) at customer sites and coordinate with vendors for the same.
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Coordination with customer to schedule installation/ maintenance/ repair activities.
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Respond promptly to service requests and troubleshoot technical problems.
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Perform routine inspections and preventive maintenance to ensure optimal equipment performance.
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Collaborate with the sales team to provide technical expertise during pre-sales and post-sales activities.
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Document service activities, including work performed, parts used, and customer interactions.
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Provide training and technical support to customers and internal teams as needed.
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Adhere to safety guidelines and company policies while working on-site.
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Maintain an up-to-date knowledge of product features, technical specifications, and industry trends.
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AMC Selling and Spare Parts selling experiencing will be an added advantage.
Key competences:
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Technical Expertise: In-depth knowledge of electrical engineering, preferably in HVLS Fans and/ or Docking Equipment.
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Problem-Solving Skills: Exceptional ability to analyze and resolve complex technical issues efficiently.
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Customer Focus: A customer-centric approach with strong communication skills to ensure customer satisfaction.
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Time Management: Efficiently prioritize tasks and meet service deadlines.
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Safety Awareness: Diligence in adhering to safety protocols on-site.
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Adaptability: Flexibility to handle diverse challenges and environments.
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Technical Documentation: Accurate record-keeping of service activities.
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Team Collaboration: Effective collaboration with internal teams.
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Continuous Learning: Commitment to staying updated with industry trends.
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Travel Flexibility: Willingness to travel within the North Zone
Requirements:
Education: Bachelor’s degree/ Diploma in Electrical Engineering.
Languages: English (Critical), Hindi (Critical).
Computer skills: Microsoft Excel, Microsoft PowerPoint, Microsoft Word.
Other:
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Excellent communication and interpersonal abilities to interact effectively with customers and team members.
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Valid driving license and ability to drive.
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Should be willing to work at height.
Experience: Proven experience of atleast 4 years in servicing and maintaining electrical and mechanical equipment, preferably HVLS Fans and/or Dock Levelers.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
