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Job Description
Responsibilities of candidates include:
READ THE INSTRUCTIONS PROPERLY
Girls – Fixed Morning Shift
Boys – Morning Shift and Night Shift (Rotational Shift)
Benefits – Incentives +PF (Provident Fund)+ ESIC (Mediclaim)+ Over Time on Extra Money per hour + Night Shift Allowance Facility
Working Hours – 8 Working Hours
• Answer inbound/outbound calls professionally and provide information about products and services, take/cancel orders, and obtain details of complaints
• Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications
• Follow up to ensure that appropriate actions are taken on customer requests
• Refer unresolved customer grievances or special requests to designated departments for further investigation
