Job Discription

To work with various product & application installation and configuration
To assist or work to deliver post-sales support and solutions to the Arisglobal customer base while serving as an advocate for customer needs. This involves inquiries via phone and electronic means.
To address the customers on technical questions regarding the use of and troubleshooting of our products.
To be a point of contact for customers/regional stakeholders of Arisglobal/regional deployment leads.
To be responsible for facilitating professional relationships with customer, support and providing advice / assistance to internal Arisglobal employees on diverse customer/deployment situations and escalated issues.
To work on customer specific or product specific or internal function specific end to end product deployments.
This position is based out of Bangalore, India and requires the candidate to be ready to work in different time zones or shifts (if necessary, including the night shifts & weekends) based on the customer/business requirements.

Required Skills:

Expected Technical competencies:

Good to have skills (Preferences):

2+ years of working experience in Safety/Regulatory/ DDLC software applications.
Good knowledge on ArisGlobal products

Expected behavioral competencies.

Demonstrate sense of ownership and accountability.
Exhibit interest towards customer support and customer satisfaction
Should have good attention to details.
Should love working in a customer facing role and can handle difficult conversations or deescalate these situations.

Aris Global Software is Looking for Technical Support Engineer Full Time

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