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Position & Grade: Client Relationship Executive (CRE)
Experience Required: At least 2 years + with 1 year minimum in Outbound
Location: Gurgaon
Reporting to: Team Leader
Job Purpose:
Calling fresh leads & follow up clients and make sure the desired number of visits of the client to our clinic with complete coordination with clinical or field team on daily/ weekly & Monthly basis.
Job Specification:
• Daily calling on Dialer and Manual & predictive calling which will be around 150dialed minimum & 80 connected minimum in a day.
- Make calls to clients both Fresh and Follow ups to convince them for hearing check-up & hearing aid trial with accurate, valid and complete information.
- Daily and timely reporting.
• Maintaining client information in excel and CRM.
• Daily coordination with our clinical and field team to ensure the work is completed on time.
• Contribute to team effort by accomplishing result by achieving Daily/Monthly target. Targets keeps on varying month on month.
Job Qualifications: Minimum Educational Qualification: Bachelors, Work Experience of min. 2 years in the same field of Tele sales (Inbound + Out bound) with minimum 1 year of Outbound.
Skill Set Requirements:
• Persuasive Speaking Skills, Tone/Pitch should be polite.
• Patience & Effective Listening Ability
• Phone Skills / Etiquettes, Attentiveness
• Be Empathetic. Willingness to understand and resolving or addressing customers queries (problem solving skills),
• Sales Oriented with a focus on Customer Service
• Should not sound overly aggressive while speaking.
