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At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security, and service.
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Job Description:
- Provide support to FXIP Compliance Management in all the Regions and to provide audit, detection and financial oversight across FXIP global organization, in relation to controls and compliance requirements as per company policies and local regulatory laws and regulations.
- Conduct Know Your Customer (KYC) on new FXIP account applications.
- Effective management of high risk D & B alerts and staff termination accounts.
- Maintenance of existing accounts in terms of updation of Registration numbers, contact details, authorizer details, address details, bank details, phone trading details etc.
- Management of Annual Financial reviews, Re-activation reviews and closed account reviews
- Timely clearance of Bridger hits which surface during the time of payments processing/batch scanning/real time etc as per the sanctions manual /relevant policy in force from time to time.
• Processing of Settlement On Card (SOC) clients. Undertake quality review of all KYC information on existing FXIP client base • Conduct Enhanced Due Diligence Review on high risk new account applications.
- Undertake quality review of all KYC information on existing FXIP client base
- Completion of audits and controls and compliance testing throughout FXIP global business units. This includes monitoring and assessment of compliance with local regulatory requirements and Amex internal policies and SOX testing.
- Conduct ad hoc KYC file reviews as and when required.
- Identification and Matching of funds received on Amex bank account against the client transactions before it can be released.
- Ensure processes are followed and KPI’s achieved in order to release client payments successfully.
- Ensuring accurate recording of credits received and identification and reporting of discrepancies.
- Work with FXIP and market compliance to investigate and resolve potential sanctions matches.
- Work with FXIP Compliance Management on enhancements to various platforms.
- Assist FXIP Compliance Management and Transaction Monitoring Analysts with resolving alerts.
- Provide input to the FXIP KYC Compliance self assessment.
- Provide support to FXIP and market compliance management as and when required.
- Review and analysis of system generated reports and financial statements.
- Timely reporting and escalation of significant issues
- Meeting established Compliance & Control goals
- Cross team collaboration – proactive engagement with FXIP Management
- Compliance with AML Policies and Procedures.
- This role may be subject to additional background verification checks.
- Provide support to FXIP Compliance Management in all the Regions and to provide audit, detection and financial oversight across FXIP global organization, in relation to controls and compliance requirements as per company policies and local regulatory laws and regulations.
- Conduct Know Your Customer (KYC) on new FXIP account applications.
- Effective management of high risk D & B alerts and staff termination accounts.
- Maintenance of existing accounts in terms of updation of Registration numbers, contact details, authorizer details, address details, bank details, phone trading details etc.
- Management of Annual Financial reviews, Re-activation reviews and closed account reviews
- Timely clearance of Bridger hits which surface during the time of payments processing/batch scanning/real time etc as per the sanctions manual /relevant policy in force from time to time.
• Processing of Settlement On Card (SOC) clients. Undertake quality review of all KYC information on existing FXIP client base • Conduct Enhanced Due Diligence Review on high risk new account applications.
- Undertake quality review of all KYC information on existing FXIP client base
- Completion of audits and controls and compliance testing throughout FXIP global business units. This includes monitoring and assessment of compliance with local regulatory requirements and Amex internal policies and SOX testing.
- Conduct ad hoc KYC file reviews as and when required.
- Identification and Matching of funds received on Amex bank account against the client transactions before it can be released.
- Ensure processes are followed and KPI’s achieved in order to release client payments successfully.
- Ensuring accurate recording of credits received and identification and reporting of discrepancies.
- Work with FXIP and market compliance to investigate and resolve potential sanctions matches.
- Work with FXIP Compliance Management on enhancements to various platforms.
- Assist FXIP Compliance Management and Transaction Monitoring Analysts with resolving alerts.
- Provide input to the FXIP KYC Compliance self assessment.
- Provide support to FXIP and market compliance management as and when required.
- Review and analysis of system generated reports and financial statements.
- Timely reporting and escalation of significant issues
- Meeting established Compliance & Control goals
- Cross team collaboration – proactive engagement with FXIP Management
- Compliance with AML Policies and Procedures.
Qualification:
- Graduate with 1 to 3 years of relevant work experience (preferably in the
banking sector) OR Post Graduate freshers (M. Com , MA Eco , MBAs etc).
- This role may be subject to additional background verification checks.
- Ability to prioritize and work to tight daily deadlines (to meet currency cut off
times).
- High level of ability in the use of, and understanding of Excel spreadsheets.
- Ability to work within a team environment with diverse set of team members to
achieve team goals.
- Do root cause analysis for various exceptions & assist to resolve and fix the
causes for exceptions.
- Solid communication skills, both written and verbal, with internal and external
customers.
- An in-depth and applicable knowledge of PCs including Microsoft Office
(Outlook, Excel , Word , Access) etc. Must be able to navigate successfully on
Internet based applications.
- High levels of confidence to be able to independently deal with the Global
Banking / Financial Institutions.
• Familiarity with banking procedures and terminology is desirable. •Initiative and
empowerment for self directed work and improvement.
- Must be able to meet deadlines to provide quality customer service and ensure
departmental and business goals are achieved.
- Ability to grasp and retain large volumes of diversified information under
concentrated timeframes
- Proven ability to make logical business decisions in the absence of policies and
procedures.
- Strong customer-focused orientation and attention to detail. Should be
organized and focused on seamless process delivery having a keen eye for
detail and strong bent of mind towards controls, compliance and customer
service.
- Effective collaborative skills that contribute to positive working relationships with
peers as well as counterparts in Compliance and the business.
- Sound knowledge of applicable laws and regulations and the ability to interpret
and apply them to actual situations.
- Good judgment & an inquisitive approach to practices and procedures.
- Independent & resilient with ability to exercise personal authority.
- Initiative and empowerment for self directed work and improvement.
- Thorough professional with core compliance or business skills.
American Express is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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