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Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let’s lead the way together.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Consulting Managers within ECES – US, partners with Marketing on Targeting & Eligibility strategies withing marketing journey, to reach our Consumer and Commercial customers with relevant offers. They are subject matter experts on the targeting & eligibility process and provide recommendations and solutions to help marketing reach their goals. These Managers partner closely with Execution teams to ensure timely, accurate customer list execution and delivery into the market. They work to resolve complex problems, conduct analyses, and are also responsible for identifying and leading process improvements that drive efficiency and automation in campaign execution. In addition, a big part of the job is providing marketers with training and guidance on the list execution process.
Key Responsibilities:
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Excellent understanding of marketing operations
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Experience working with data and marketing platforms like Unica or Redpoint
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Big data platform/programing (Hive, PySpark etc.) skills preferred.
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A good understanding of how to research and analyze new campaign requirements.
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Good verbal and written communication skills with the ability to explain things clearly.
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Ability to handle multiple projects and meet deadlines, even under tight timelines.
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Good interpersonal skills and the ability to foster good relationships.
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Solution oriented approach towards problem-solving.
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Eagerness to learn and stay up to date with the latest business requirements and directions.
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Ability to work equally well individually or with a team.
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Knowledge of and experience with using DART, UNICA and CMS tools.
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Be able to lead & collaborate to drive process efficiency projects across product and process teams.
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Provide Stakeholder & Change Management support for all short- and medium-term change/enhancement in the tools and processes.
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Be able to generate insights from cardmember data, campaign execution trends and provide potential solutions to them for optimal product/feature build/changes.
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Responsible to create/maintain future scalability, cross-training, and enhancements.
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Lead a diverse and highly motivated team.
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Build trust with and inspire the team.
Critical Factors to Success:
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Extensive hands on experience in Marketing List Execution using tools such as UNICA, DART & CMS
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Excellent project management, stakeholder management, collaborating & negotiation skills.
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Self-starter and ability to generate new ideas in an ambiguous environment.
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Understand complex business problems with ease and solve complex problems with a highly analytical approach.
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Ability to multitask – maintains focus despite interruptions. Quickly re-evaluates priorities based on new information; quickly shifts attention between tasks/projects.
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Ability to tailor communications so that they are appealing and understandable. Ability to convey technical and business information clearly and concisely to groups or individuals either verbally or in writing.
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Comfortable with emerging technologies/trends
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Multi-national collaboration: Displays cultural sensitivity; builds cross –cultural relationships and works effectively in a global environment.
Qualifications:
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Excellent understanding on UNICA, DART, CMS, Excel, PowerPoint
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Basic understanding of Big Data Technologies (Python/PySpark, Hive, SQL etc.,) is preferred.
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Candidate should have a Bachelor’s/master’s degree in management, Marketing, IT or Engineering from a recognized university.
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8-10 years of relevant work experience
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Understanding of application architecture and technology infrastructure preferred
Work Timing : 3:00PM – 11:30PM IST
Qualifications
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
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Competitive base salaries
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Bonus incentives
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Support for financial-well-being and retirement
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Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
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Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
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Generous paid parental leave policies (depending on your location)
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Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
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Free and confidential counseling support through our Healthy Minds program
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Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job: Marketing
Primary Location: India-Haryana-Gurgaon
Schedule Full-time
Req ID: 23011848
