American Express is Looking for Infrastructure Engineer II at Karnataka Full Time

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

• The successful candidate will be responsible for supporting Enterprise Middleware utilities (such as IBM Datapower Gateway and IBM MQ & SOLACE) and serving as a core member of AET engineering team that takes ownership and drives design, development and implementation of Point of Arrival(POA) Middleware applications. This role will also include operational readiness for new utility solutions and optimizing current processes.This role is also responsible for working closely with Vendor teams currently supporting the infrastructure and AET Engineering, application development and production support teams to identify underlying causes of system issues, facilitating resolution and identify trends that continuously improve the customer experience within the technical and/or functional specifications.

• Good Understanding of Middleware products such as IBM MQ & SOLACE

• Be responsible for WebSphere / Mainframe MQ & SOLACE messaging infrastructure

• Administer and handle MQ Point to Point; Cluster Full Repositories and SOLACE appliance configurations

• Lead day to day operations and provide 24/7 support for mission critical platforms.

• Lead Service Restoration bridge calls for application and/or Infrastructure outages.

• Collaborate with vendor partners and other AET teams to resolve major outages.

• Analysis, Design, Development and Implementation of Webservices/Microservices based on the Business requirements

• Research & Development on new technologies such as products supporting microservices, REST APIs and products meeting industry security standards.

• Lead root cause analysis (RCA) and come up with preventative techniques to avoid regrettable errors/outages.

• Identify and lead Infrastructure Services Availability Management initiatives with focus on continual service improvements.

• Conduct infrastructure performance and security assessments.

• Provide analysis & support to ensure there are no blocking issues or customer concerns during the time of outages and raise to the next levels of support appropriately

• Qualifications

• Bachelor’s or Master’s Degree in Computer Science, Computer Engineering, Information systems or other Technical field, or equivalent work experience is preferred.

• Hands-on experience working on IBM WebSphere Datapower XI50B and/or Datapower Gateway IDG and its backend integrations with Mainframe MQ ,Mainframe DB2, Oracle DB2, Web-Services is required.

• Hands-on experience working on SOAP and/or RESTful APIs is required.

• Good communication and Interpersonal skills.

• Experience with Service Oriented Architecture (SOA) , XML, XSLT, design patterns is required.

• Experience developing post-implementation reviews and driving root cause analysis of issues is required.

• Basic experience/knowledge on Microservices, service Mesh, API Gateways, Docker, Kubernetes and OpenShift is a plus.

• Strong development experience with building applications using Java technologies, Node.js, JBoss is a plus.

• Strong understanding of IT Service Management Processes (ServiceNow, Incident, Problem, Change, Performance & Capacity).

• Familiar with Agile DevOps framework

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Technologies

Primary Location: India-Karnataka-Bengaluru Urban

Schedule Full-time

Req ID: 23012621