AMEC Mobility looking for Telecalling Team Leader at Nagpur Full Time

Job Details

If You have great communication Skills and Want to grow in EV industry, join us

Responsibilities of the candidates include:

• Manage a team of individuals working on telesales/customer support
• Resolve customer complaints brought to your attention
• Create policies and procedures
• Plan the training and standardization of service delivery
• Manage inbound and outbound customer calls in a timely manner
• Identify customers’ needs and wants, clarifying information whenever possible
• Conduct quality assurance surveys with customers and provide feedback to the team
• Gain comprehensive product knowledge to enhance customer support
• Maintain a pleasant working environment for your team

Responsibilities: Team Management II Performance Improvement II Customer Satisfaction

• Lead a team of telecalling/customer service agents and executives
• Regularly evaluate team performance, identify gaps and plan training to improve performance and achieve desired results
• Resolve customer complaints and follow-up to check if an action has been taken
• Identify customers’ needs and wants, clarifying information whenever possible
• Gain comprehensive product knowledge to enhance team performance
• Create a supportive environment for the team to excel in

Job Description

Education12th Pass (Associate Degree)English LevelGood EnglishExperienceFresherGenderMale OnlyAddress268, Central Ave, Chapru Nagar, Queta Colony, Bagadganj, Nagpur, Maharashtra 440008, India, Central Avenue, Nagpur, Maharashtra – 440001