Amazon is Looking for Senior Vendor Manager, Global Outsourcing at Delhi Full Time

Description

Earth’s Most Customer Centric Company is seeking an experienced Senior Vendor Manager to join our Customer Service Global Outsourcing team.

This position will manage external vendor relationships, drive operational excellence, negotiate pricing and contracts and partner with Amazon teams to positively impact customer experience.

The successful candidate will draw from previous work experience in vendor management, contact center management and corporate representation and demonstrate the ability to build relationships, drive improvement, make tough data-backed decisions in a high-stakes, high-speed environment, and enjoys getting in the weeds on any and all issues.

The position will be based in Hyderabad India.

Responsibilities include:

Service Delivery – Provide leadership for large vendor based teams and effectively manage operations to the highest standard of customer obsession, drive project and change management incl. new implementations and share best practices.

Procurement – Participate in vendor and site strategy definition, business requirement scoping, location assessments, request for proposal administration, pricing and contract negotiation and contract administration.

Risk and Control – Ensure compliance with standards related to Security and Infrastructure, Legal, Tax, Financial Invoicing, Code of Conduct and develop robust Business Continuity Plans.

Stakeholder Management – Build and manage strong, trusted vendor and stakeholder relationships across different levels of the organization.

We are open to hiring candidates to work out of one of the following locations:

Delhi, IND | Hyderabad, TS, IND | Pune, IND

Basic Qualifications

A sincere passion and obsession for customers

Bachelor’s degree required

12+ years of relevant experience in customer service required

Exceptional interpersonal and communication skills, both written and verbal language

Strong technical and analytical aptitude

Ability to think both strategically and tactically with strong attention to detail

Demonstrated project management success

Expert skills in Microsoft Excel and Word

A willingness to roll up sleeves to get it done

Significant travel required (up to 30%) including some international travel

Preferred Qualifications

MBA or Advanced Degree

Lean/Six Sigma experience

Demonstrated project management success

Customer Service Operations / BPO experience