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Description
As a Partner-Led Technical Account Manager (Partner-TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of Partner-Led Support customers in building applications and services on the AWS platform.
You work backwards from your Partner to define a support strategy, deliver expert advice on AWS services, deliver project and launch planning initiatives along with ongoing improvement of operational issues. TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.
Key job responsibilities
Every day will bring new and exciting challenges on the job while you:
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Will build solutions, provide technical guidance and advocate for both partner & customer
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Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
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Develop trusting relationships with both partners & customers, understanding their business needs and technical challenges
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Using your technical acumen and customer obsession, drive technical discussions regarding incidents, trade-offs, and risk management
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Consult with a range of stakeholders from developers through to C-suite executives
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Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
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Solve a variety of problems across different customers as they migrate their workloads to the cloud
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Uplift customer capabilities by running workshops, immersion days, gamedays etc.
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Be available outside of business hours to help coordinate the handling of urgent issues as needed.
A day in the life
As a trusted advisor you’ll have a direct impact in helping our partners and their customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services.
Our Technical Account Managers get to influence some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.
About the team
Amazon has built a global reputation for being the most customer-centric company, a company that customers from all over the world recognize, value, and trust for both our products and services. Amazon has a fast-paced environment where we “Work Hard, Have Fun and Make History.
We are a company of builders who bring varying backgrounds, ideas, and points of view to inventing on behalf of our customers. We are committed to diversity and inclusion and always look for ways to scale our impact as we grow.
We are open to hiring candidates to work out of one of the following locations:
Chennai, TN, IND | Hyderabad, TS, IND | Mumbai, MH, IND
Basic Qualifications
• Bachelor’s Degree in Computer Science, IT, Math, or related discipline required, or equivalent work experience.
• 10+ years of hands-on Infrastructure / Troubleshooting / Systems Administration / Networking / DevOps / Applications Development experience in a distributed systems environment.
• External enterprise customer-facing experience as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences.
• Ability to manage multiple tasks and projects in a fast-moving environment.
• Be mobile and travel to client locations as needed.
Preferred Qualifications
• Advanced experience in one or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, Cloud Architecture, Cloud Migrations, IP Networking, IT Security, Big Data/Hadoop/Spark, Operations Management, Service Oriented Architecture etc.
• Experience in a 24×7 operational services or support environment.
• Experience with AWS Cloud services and/or other Cloud offerings.
