All India Hiring (AIT) Service Division (BTech and MTech) Full Time

Maruti Suzuki India Limited

Function/ Department – Service

Role – Territory Service Manager

Maruti Suzuki India Limited, India’s leading passenger vehicle manufacturer, invites applications for hiring of Engineers graduated from 2022 batch with an industry experience of 12 to 22 months (post B.E./B. Tech or M.E./M. Tech) as on date of Application.

Who Are We

Cars are what Maruti Suzuki builds. Experiences are what it creates. Experiences fueled by innovations, forward thinking, and a commitment to bring the very best to Indian roads. Turning an entire country’s need for driving, into its love for driving. However,

tastes and demands keep on evolving with each new generation of Indians. Embracing change, the company continuously innovates, infusing cutting-edge design and technology to meet evolving preferences. Today, Maruti Suzuki has its eyes set firmly

on the possibilities of tomorrow. And everybody is invited on this journey

About Service Division

Service Vertical is the cornerstone of our success at Maruti Suzuki, embodying our distinctive edge. With an unyielding dedication to customer satisfaction, it serves as the engine propelling our achievements forward. We take pride in providing unmatched after-sales support, distinguishing us within the automotive sector.

• PRINCIPAL ACCOUNTABILITIES
• Business Growth Aspects
• Supporting workshops in improvements of business parameters like Periodic Maintenance, Load growth etc.
• Assisting dealerships in reducing inefficiencies like TAT and increasing service/sales ratio.
• Analysis of workshop data and trend monitoring for customer retention and implementing new service strategies in the territory.
• Technical Aspects
• Handling critical customer complaints and technical issues of the territory
• Managing technical campaigns and recalls
• Escalation of product feedback at Head office
• Improving customer experience by implementation of SAS in workshops
• Assisting dealerships in reducing system and process related inefficiencies

INTERACTIONS

Internal Clients

• Service HO departments like Workshop Process System Development, Service Marketing etc.

External Clients

• Entire workshop manpower including Top management.
• Customers

Job Location : Pan India based on the business need/requirement

Selection Process

• Profile Shortlisting
• Online Test (Technical, Aptitude & Psychometric) #
• Personal Interview (Technical + HR)
• Offer
• Medical Test
• Joining

#Test will be conducted online & details regarding the same will be informed to the shortlisted candidates through separate e-mail.

Eligibility Criteria

• Work Experience* :12 to 22 months (as on Application) post B.Tech/M.Tech
• Degree : B.Tech / M.Tech (Regular / Full-time only)
• Passing Year :2022 only
• Branches : Mechanical, Automobile, Electrical, ECE and Mechatronics
• Marks %age : 65% or equivalent CGPA (6.5/10) throughout, 10th, 12th or Diploma, B.E /B.Tech / M.E / M.Tech (as applicable) – No rounding off marks is allowed
• College/Universities : AICTE/UGC recognized
• Age : 21-27 years (as on April 1, 2024)
• Work experience in Automobile/Manufacturing Sector or other service related roles will be preferred.

Note: Selection will be strictly based on Merit and above-mentioned eligibility criteria. No applications will be considered in any circumstances if found not meeting the above criteria.

Following would not be eligible

• Part time/correspondence qualification
• Candidates with job changes will not be considered
• Candidates with no experience/Fresher/Currently Unemployed
• Candidate with Color blindness
• Candidate having BMI outside the range of 18 to 30
• Candidates working with MSIL vendors/Dealers/JV/Group Companies

Note: Profiles sourced through Employee referral will not be considered under employee referral scheme

Disclaimer

Please note that Maruti Suzuki India Limited or its authorized hiring agency does not charge any fee/payment from candidate.

For details please refer to https://www.marutisuzuki.com/corporate/careers/fraudulent-recruitment

The decision of shortlisting / selection / rejection of the candidate will be at the sole discretion of Maruti Suzuki India Ltd.

If You Would Like To Refer Anyone, Kindly Ask The Person To Apply Through The Official Link (no Offline Application Will Be Accepted Or Entertained)

Note: Profile sourced through this will not be considered under Employee Referral Policy)