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Technical Delivery Manager
Gurgaon, Haryana, India (https://aluperf.referrals.selectminds.com/jobs/99718/other-jobs-matching/location-only)
New
Customer Services (http://aluperf.referrals.selectminds.com/landingpages/services-opportunities-at-nokia-187)
NI Network Infrastructure
23000006YY Requisition #
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Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.
The team you’ll be part of
The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.
Contribute to and support the Architecture, Technical Scope of Work (SOW) and Solution Description for the Customer project. Assist internal teams from offer commencement through to final solution delivery and acceptance by the customer. Establishment of the agreed contractual System Requirements. Development of an E2E Architecture and Design that meets the specifications, time to market and product/quality constraints.
What you will learn and contribute to
You will lead and coordinate our deliverables, setting high standards and making sure we are on top of quality.
Your responsibilities will be, not limited to:
· Lead project implementation, being responsible to address the scope of work and break it down into activities and tasks.
· Lead people during project execution, ensuring they are doing right work in the correct approach, based on our Mode of Operation and process guidelines
· Interact with different market services team to understand customer requirements and project needs. You will be in constant communication to project managers, technical managers, and solution architects.
· Ensure people are using properly tools we have available to deliver our work
· Focus on delivery services, instead of resource allocation. You should be responsible to deliver a scope of work, having time, costs, and scope under your control.
· Provide operational leadership for all customer engineering activities including active participation in technical and people leadership, ongoing review of cost effectiveness, quality and timelines of customer engineering deliverables and identification and execution of corrective actions as necessary.
· Planning of medium- and long-term team staffing needs and recruitment of extra staff when required.
· Goal setting and performance management of team members.
· Build detailed network, solution and design knowledge of customer solutions deployed in the local market
· Build training needs to build a high-performance local team with the highest levels of skills in the technologies that are relevant to the local marketplace.
· Demonstrate the highest levels of “ONE TEAM” spirit working with the PM, Pre-sales, Sales teams to provide the best outcome for our customers
· Provide input and guidance to internal IP BDM and Customer Delivery teams to assist with pre-sales activities – POC’s & Field Trials
· Working closely with technical lead, developers and testers from different locations, time zones.
· Build close relationships with both internal and external stakeholders
· Help troubleshooting and fixing issues related to project implementation
· To provide hands-on technical leadership for all IP customer engineering activities in an account. It covers a wide range of IP/MPLS & Data Center products and solution.
· Cloud experience and relevant experience, mainly related to AWS, OCP or Azure
· Work together with Care Program Manager and Support teams to define maintenance needs for the customers and support its implementation.
· Establish processes and workflows for the team
· Represents the Technical Support Service Organization in front of customer, managing difficult situations and conflict resolutions.
· Awareness of your customer’s pain points and coordinate cross functional teams to get the customer the best outcome.
· Approve publication of articles and/or Technical Alerts before distribution towards his customer.
· Represents customer (interests) within Nokia for Technical Support Service activities.
· Support Care Program Manager/CUSTOMER TECHNICAL ASSOCIATES in FMA & DOA tracking for HW to determine any systemic failure
· Provides customer-facing comms regarding operational, technical and quality issues (inc timely recommendations to customer).
· Help Care Program Manager/CUSTOMER TECHNICAL ASSOCIATES to ensure that backend support is available in case of critical issue
· Support Care Program Manager/CUSTOMER TECHNICAL ASSOCIATES get the regular executive update from TEC/R&D on critical issues for customer communication
· Act as “Certified Outage Technical Manager “(COTM) – COTM certification is required.
· Supports Care Program Manager/CUSTOMER TECHNICAL ASSOCIATES Maintain information about customer network in relevant databases.
· Participate and/or organize (where applicable) to customer technical meetings related to Technical Support performance reporting and progress on technical issues
· Weekly update to respective BC head on the status of any going customer field issue & its progress on resolution.
· Provides Heads up to respective BC head in case of any Critical case reported, planned upgrade activities, Migration & etc in customer network
· Provides technical guidance for upgrades / retrofits, if within the scope of SWS.
Your skills and experience
· 15+ years industry experience including 5+ years hands-on experience with design, implementation & migration of large networks
· 5+ experience in people management roles is desirable
· Bachelor or master’s degree in engineering discipline
· Solid experience in handling of complex and big projects involving multiple teams and products.
· Effective in multi-tasking under time and resource constraint
· Experience in handling of crisis and management escalations
· Deep understanding of IP/MPLS architectures, BNG Solutions and Data centre applications
· Strong Process oriented approach
· Strong analytical skill and ability to manage difficult situations
· Strong customer communication and management skills
What we offer
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
-
One of the World’s Most Ethical Companies by Ethisphere
-
Gender-Equality Index by Bloomberg
-
Workplace Pride Global Benchmark
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LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.
Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
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