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Founded in 2001, family owned and operated AireSpring is a leading Provider of Managed Connectivity, Cloud Communications and Managed Security.
We have delivered over 20 years of outstanding service to our rapidly rising base of national and global customers, while growing organically and remaining debt free.
We have built a strong reputation of integrity, reliability and dependability with our partners and customers, receiving over 100 industry awards.
We combine incredible growth with the stability of a privately held, diversified, and debt free company. We work hard, play hard, celebrate our successes and pursue our goal of delighted customers with relentless passion.
Our experienced leadership team supports a vibrant and entrepreneurial corporate culture, giving you the chance to use your talents to make a real difference. At AireSpring, you’ll work alongside other smart and dedicated people to solve business and technology challenges while delivering excellent service to all of our customers.
You will be responsible for the successful training of the implementation of AireSpring’s Managed Services, including but not limited to Hosted PBX/VoIP products and services, adhering to AireSpring’s highest customer satisfaction standards. You must have the ability to work independently and with our teams, while meeting demanding timelines.
You will be required to work with our customers, vendors and other departments at AireSpring to ensure timelines are met and that our services meet the needs of our customers and our company.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Manage the customer relation as the single point of contact during installation and implementation of the Managed Services, including but not limited to, Hosted PBX/VoIP products and services.
• Manage the scheduling and kickoff meetings customer meetings (onsite or conference call) to verify scope of work, confirm preliminary information and gather all requirements pertaining to customer’s implementation of Managed Services, including but not limited to, Hosted PBX/VoIP products and services.
• Must have technical knowledge/expertise and ability to design/identify network equipment and confirm minimum requirements such as, but not limited to, Category 5 standard and Telco topology.
• Conduct, verify and design our on premise Managed Services, including but not limited to, Hosted PBX/VoIP products and services to determine and document design implementation.
• Manage and schedule IP schema calls between customer IT contact and AireSpring’s IP network engineer to confirm and finalized network design.
• Confirm and manage expectations, timelines and implementation of customer’s new system.
• As the single point of contact throughout the implementation process, you will be responsible for managing the equipment delivery for our Managed Services, including but not limited to, Hosted PBX/VoIP products and services.
• Lead and provide end-user training on phone, voicemail and portal features and and functionality.
• Provide project closeout document after each installation.
• Coordinate any security clearances or access with Building Management to allow access to
customer’s telecom closet or building minimum point of entry (MPOE).
• Review, approve and sign off on System Design Meeting (SDM) documentation.
• Manage and verify system functionality and operation of system upon installation completion.
PERIPHERAL DUTIES
• Customer service focused
• Self-motivated and team player. Work well under challenging deadlines and demands
• Ability to work independently with no or minimal supervision, meet and exceed timelines and drive projects to completion
• Ability to multi-task several simultaneous projects with a can-do attitude
TOOLS AND EQUIPMENT USED
Personal computer, including word-processing, database and spreadsheet programs; calculator, telephone, copy and fax machine.
• The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The noise level in the work environment is usually moderately quiet.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
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Video/Remote phone training to end -user and phone administrator.
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End-user and Administrator Portal training.
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Coordinate remote sessions, create registration links and communicate often with customers.
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Provide basic troubleshooting when conducting training sessions.
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Provide post-training follow-up email.
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Create instructor materials (course outlines, background material, instructional materials, and training aids).
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Continuously learn new features, applications, and Unified Communications technologies.
Required Qualifications
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Ability to multi-task / handle more than one assignment at a time.
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Excellent communication skills.
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Experience delivering remote training or onsite training is a plus.
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Experience training end users on business phone systems.
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Understanding of call flows, group settings such as auto attendant, hunt group
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Excellent presentation skills.
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Proficient in all Microsoft Office i.e. Power Point
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Manage personal and team calendar
Preferred Qualifications
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Experience training call center end users on business phone systems and contact center applications.
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Experience explaining call reporting
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Experience with Metaswitch , or other hosted UC platforms (Broadsoft, 8×8)
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Experience in Teams
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VoiP phones – Polycom, Yealink
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Intercom, paging
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Basic phone programming
Basic telephony
Highly motivated and dedicated team
Generous Paid Time-Off Plan
PLEASE INCLUDE YOUR SALARY EXPECTATIONS
