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Job Description Your Responsibilities The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.
Your Duties Documentation check: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass. Tagging luggage and carry on inspection, referred to Teams & Conditions.
Boarding guest to the aircraft. Deplaning guest form the aircraft. Providing assistance to guest if any special need: wheelchair, NTL, etc.
Handling documents: GD, crew sign, collecting departure and arrival immigration card. Asking 7 mandatory security questions to all passenger that check-in their luggage. Complying with Airline Standard, Safety performance, the applicable law and procedure in all locations where operation are conducted.
Your Traits Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment Proficient in oral and written English and Bahasa Malaysia, or local language where staff is located Possess good interpersonal and communication skills Able to work on shift. AirAsia Berhad: Asia’s leading airline was established with the dream of making flying possible for everyone. Since 2001, AirAsia has swiftly broken travel norms around the globe and has risen to become the world’s best.
Driven by the Dare to Dream spirit, we pride ourselves in being the region’s largest low-cost carrier, serving 24 countries and over 130 destinations. We’re not confined by walls, except when we need to answer the call of nature, so all departments mingle every day. As we embrace new technology to become a digital airline, services like BIG Duty Free, BIG Pay, BIG Loyalty, Touristly, ROKKI and Xcite Inflight Entertainment will be an exciting evolution, placing us ahead of the game.
Are you in? AirAsia is set to take low-cost flying to an all new high with our belief, “Now Everyone
Can Fly”
