Advance Service Manager Jobs at Bengaluru, India Full Time

Department: Cross IT About the departmentDigital, Data & IT India is a team of 700+ highly skilled IT professionals located in Global Business Services (GBS) Bangalore. Cross IT department is an integral part of the DD&IT and is responsible for supporting, operating, and further developing the portfolio of IT Systems used across departments in Novo Nordisk. Now PositionThe position will be responsible for managing the intelligent BPM service in ensuring high performance KPI’s including defined Quality of Service, Incident management, change Management, Capacity and Vendor Management.
It includes,

• Ensuring Novo Nordisk best practices are employed in management of services to ensure all security and compliance requirements are met in the processes and day to day operations.
• Responsible to help all system managers with re-designing the jobs and creating rational integration with help of architect and partner, project teams and customers to coordinate service delivery.
• Ensuring all service’s quality performance and availability are in line with Novo Nordisk business needs and agreed service levels and contracts with prioritisation of tasks and deliverables to the business demands will be a key aspect.
• Responsible for monthly discussion with vendor service manager to discuss about the current and future requirement for platform and communicate with more than 100 stakeholders for the services.
• Involved in technical discussion of the Platform Upgrade with NovoNordisk architect and vendor team and prepare Annual IT periodic reports.

Qualifications

• Bachelor or similar graduate degree field in Engineering, Computer Science, Business Administration combined with additional relevant IT and business experience.
• Should have 10 years of relevant domain knowledge within IT Operations, IT Integration, IT Security, IT system management, IT Technology & project management.
• Good experience to collaborate and communicate with external parties, primarily with IT Operations, Line of Business IT organisations and users.
• Should have high cultural sensitivity and comfortable working with different countries and cultures across multiple time-zones.
• ITIL Certification (Good to have).
• Good interpersonal skills.
• Excellent communication skills written and orally in English.
• Large degree of flexibility and the ability to work under strong time pressure.
• Should be self-driven and capable of making key decisions.

Working at Novo NordiskWe are a proud life-science company, and life is our reason to exist. We’re inspired by life in all its forms and shapes, ups and downs, opportunities, and challenges. For employees at Novo Nordisk, life means many things – from the building blocks of life that form the basis of ground-breaking scientific research, to our rich personal lives that motivate and energies us to perform our best at work. Ultimately, life is why we’re all here – to ensure that people can lead a life independent of chronic disease. ContactTo submit your application, please upload your CV online (click on and follow the instructions).
Deadline
12th July 2023
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.