ADP is Looking for Wisely Member Services at Hyderabad Full Time

Job Description :

Wisely Member Services is launching its Pilot Process at Hyd in Jan’24. The role involves having the opportunity to be a part of the 2nd batch of associates, that will begin serving our Wisely Members (cardholders) with their questions pertaining to the paycard transactions. It is a chance to establish standards of excellence that will help significantly improve the Member experience.

• Service oriented: recognize individual customer service needs and provide resolution.

• Excellent communication skills (verbal and written) and finds it easy to have a conversation.

• Willing to learn new things and upskill as the role demands.

• Challenge the status quo and suggest process improvement ideas.

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Required Skills and Competence

• 3 to 5 years of experience in handling Inbound calls and chats from North American clients/employees.

• Excellent interpersonal skills

• Excellent verbal/written communication skills

• Ability to organize, prioritize & manage work tasks and follow up on time.

• Ability to cooperate with others in the team to reach the common goals.

Shift Timings

Willingness to work in rotational night shifts

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.