ADP is Looking for KSR Express Line India Service Support RS BPO Hyd at Hyderabad Full Time

Team: KSR

Position: Sr. Customer Service Rep/Analyst

Eligibility Criteria:

• 3+ years in Voice/Customer Service position

• Excellent verbal & written communication skills

• Should be proficient in dealing with US customers and clients

• Strong literary comprehension capability

• Applicant should be flexible with rotational shifts working in US time zones

• Good interpersonal skills

• Attention to detail and problem solving

• Demonstrates behavior that promotes the values of the organization

Job Description:

• Responsible for handling customer queries relating to Plan & Participant

• Interact with Authorized Contacts in a friendly and courteous manner

• Maintain professionalism and etiquette while on calls

• Should be a quick learner and

• Follow-up on queries and provide timely resolution

• Maintain quality and productivity benchmarks

• Avoid unplanned absenteeism

• Fulfill requests by completing transactions and forwarding requests

• Ownership & Accountability on open cases that you are working with clients

• Provide timely and accurate resolution to avoid repeat calls

• Identify opportunities to retain clients longer and maintain positive OSAT scores

• Maintain Quality and Productivity benchmarks

• Avoid unplanned absenteeism

• Adhere to schedules set by WFM

• Login beyond scheduled hours to support business during peak volume days/months

• Be Flexible for Adhoc trainings on regulatory and operational changes as needed

##LI-DNI

Team: KSR

Position: Sr. Customer Service Rep/Analyst

Eligibility Criteria:

• 3+ years in Voice/Customer Service position

• Excellent verbal & written communication skills

• Should be proficient in dealing with US customers and clients

• Strong literary comprehension capability

• Applicant should be flexible with rotational shifts working in US time zones

• Good interpersonal skills

• Attention to detail and problem solving

• Demonstrates behavior that promotes the values of the organization

Job Description:

• Responsible for handling customer queries relating to Plan & Participant

• Interact with Authorized Contacts in a friendly and courteous manner

• Maintain professionalism and etiquette while on calls

• Should be a quick learner and

• Follow-up on queries and provide timely resolution

• Maintain quality and productivity benchmarks

• Avoid unplanned absenteeism

• Fulfill requests by completing transactions and forwarding requests

• Ownership & Accountability on open cases that you are working with clients

• Provide timely and accurate resolution to avoid repeat calls

• Identify opportunities to retain clients longer and maintain positive OSAT scores

• Maintain Quality and Productivity benchmarks

• Avoid unplanned absenteeism

• Adhere to schedules set by WFM

• Login beyond scheduled hours to support business during peak volume days/months

• Be Flexible for Adhoc trainings on regulatory and operational changes as needed

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.