adidas is Looking for Delivery Lead Performance Management and Reporting Full Time

Area: GBS

Department: Enabling Functions

Direct Reporting Line: Senior Director GBS

Indirect/secondary reporting line: ….

Subsidiary/country: India

Location: Chennai

GSMS Grade: M3

Number of Personnel Managed: 10

Cost Center/Budget and/or Revenue Responsibility: n/a

Purpose & Overall Relevance for the Organization:

Global Business Services (GBS) designs, builds and operates consistent end-to-end business solutions for adidas, delivering services in the areas of finance, non-trade procurement, and human resources. This drives operating efficiency, better customer experience, company agility, and decision-making, and ensures a compliance and control environment. This is enabled through consistent end-to-end processes, strong, globally consistent governance of solutions and services, state-of-the-art technology and tools, creativity, and continuous improvement.

The role consists of two parts: GBS Performance Management and Operational reports delivery:

Performance Management includes the definition of the GBS Global Dashboard and KPIs, a balanced scorecard, and a framework of how data should be used to drive process improvements. The role requires ensuring data is available and distributed to relevant stakeholders and establishing necessary processes and procedures to review performance and productivity metrics, and the right corrective actions taken.

Operational Reports Delivery is a critical area for GBS and includes building and managing a team of data analysts, Integration engineers, and visualization experts who performs detailed data analysis and implement dashboards. The role requires ensuring decision support systems are in place that best serves the business in their decision-making process, whilst adhering to the standards and governance policies set forth by adidas.

Key Responsibilities:

• Set targets for the direct reports and manage the performance & development of the team.
• Lead a global team and create a motivational and supportive work environment in which employees are challenged, coached, trained, and provided with career opportunities.
• Create an environment that drives the teams to execution excellence.
• Enable fact-based decision-making when it comes to timing and changes in the GBS roadmap.
• Leads design and build of automated reporting and dashboards to track business performance metrics.
• Lead the consolidated service performance review of all GBS Centers and processes globally.
• In collaboration with Global Process Leads develop measurement and reporting mechanisms for appropriate operational and financial metrics (KPIs, SLAs, etc.) to be tracked and measured.
• In alignment with the Global Performance and Process Excellence standards, develop, implement, and evolve a strategic process performance and management framework to mature E2E process performance.

Key Relationships:

• GBS Leadership team
• Global Process Owners
• Operations teams in centers
• Global Delivery Excellence team
• IT Platform Engineering team
• GBS Transition Team

Knowledge, Skills, and Abilities:

• Comprehensive understanding of the E2E processes operated by Global Business Services and their main metrics.
• Strong data acumen and experience with reporting systems, able to model and analyze complex data sets.
• Excellent collaboration skills, able to influence without authority, and work effectively in a matrix organization.
• Focused on delivery of results through effective planning and solid organizational skills including attention to detail and multi-tasking skills.
• Experience with technology and ability to facilitate communication between business and technology teams.
• Ability to work and deliver in changing environments, under limited guidance while adhering to specified deadlines.
• Ability to think strategically, synthesize complex situations and develop innovative solutions within a changing environment.
• Knowledge of the performance measurement function and practices
• Excellent project management skills and experience
• Ability to guide teams in a trustful and proficient manner.
• Excellent English language proficiency

Requisite Education and Experience / Minimum Qualifications:

• 10+ years of experience in the GBS organization demonstrating progressive responsibility in roles focused on driving service excellence through the application of analytics.
• The successful candidate will have experience in business-level reporting, complex data mining, and analysis as well as data visualization.
• Preferably have implemented Performance Management System (e.g., Balanced Scorecard) in a large organization.
• Preferably experience working in Agile/Product lead organization.
• University degree or equivalent experience