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Job Discription
? Wintel OS (2008,2012, 2016, 2019 & 2022) administration /
Configuration / Troubleshooting
? Basic Understanding of DNS, Fileserver, RDP Gateway, Print
management, KMS
? Basic Skills on Hardware monitoring tool like Dell OME & HP SIM
? Support on proactive monitoring alerts
? Server commission and decommission
? Create new file systems and manage permission
? Manual OS patch installation and troubleshooting
? Local user management (creation, modification, password reset,
and unlock).
? Experience on Physical and Virtual Server Monitoring & reporting
tools like SCOM etc.
? Hands on experience with VMware and Hyper-V virtualization
? Basic understanding on VM cloning, deploying from template, HA,
DRS & FT.
? Creating Templates from VM’s, deploy VM’s from templates and
allocate resources
? Server shutdown and reboot task
? Performance monitoring for physical and VMs
? Create, modify, and delete network shares assign and maintain
space usage restrictions
? Physical OEMs hardware (DELL / HP/CISCO UCS) Administration /
Configuration / Troubleshooting
? Management port knowledge (IMM, iDRAC, iLO)
? Hands-on experience for replacing faulty hardware parts like HDD,
RAM/DIMMs, Power Supply etc.
? Work on assigned task and activities from L2 team.
? Basic understanding of ITIL framework
? Continually monitor environment to ensure best practices and set
guidelines are being followed. Coordination with 3rd parties and
other units for resolution in incidents
? Should be flexible to work in rotational shifts
? Need to extend L2 support with hands on Experience in covering all
the below specified aspects regarding Windows OS installed
Configuration / Troubleshooting
? Basic Understanding of DNS, Fileserver, RDP Gateway, Print
management, KMS
? Basic Skills on Hardware monitoring tool like Dell OME & HP SIM
? Support on proactive monitoring alerts
? Server commission and decommission
? Create new file systems and manage permission
? Manual OS patch installation and troubleshooting
? Local user management (creation, modification, password reset,
and unlock).
? Experience on Physical and Virtual Server Monitoring & reporting
tools like SCOM etc.
? Hands on experience with VMware and Hyper-V virtualization
? Basic understanding on VM cloning, deploying from template, HA,
DRS & FT.
? Creating Templates from VM’s, deploy VM’s from templates and
allocate resources
? Server shutdown and reboot task
? Performance monitoring for physical and VMs
? Create, modify, and delete network shares assign and maintain
space usage restrictions
? Physical OEMs hardware (DELL / HP/CISCO UCS) Administration /
Configuration / Troubleshooting
? Management port knowledge (IMM, iDRAC, iLO)
? Hands-on experience for replacing faulty hardware parts like HDD,
RAM/DIMMs, Power Supply etc.
? Work on assigned task and activities from L2 team.
? Basic understanding of ITIL framework
? Continually monitor environment to ensure best practices and set
guidelines are being followed. Coordination with 3rd parties and
other units for resolution in incidents
? Should be flexible to work in rotational shifts
? Need to extend L2 support with hands on Experience in covering all
the below specified aspects regarding Windows OS installed
physical and Virtual Servers
? Monitoring and managing Windows server physical and Virtual
server performance.
? Server commission & Decommission
? Work on Service request, Alerts, incident P2, P3, P4
server performance.
? Server commission & Decommission
? Work on Service request, Alerts, incident P2, P3, P4
1. For server downtime and reboot approve for schedule activities
and task
2. Coordinate for monthly security patching on windows servers
3. For server resource usage high, coordinate with application team
to close alerts.
4. For storage assignment, VM creation, IP address
and task
2. Coordinate for monthly security patching on windows servers
3. For server resource usage high, coordinate with application team
to close alerts.
4. For storage assignment, VM creation, IP address
? Administration and troubleshooting on Windows and vmware
? Hardware troubleshooting on HP, IBM and Dell servers
? Basic understanding on MS Cluster, File Server, Print server.
? ITIL framework understanding.
? Ability to manage and prioritize tasks efficiently
? Readiness to demonstrate a proactive attitude
? Excellent verbal and written communication skills
? Hardware troubleshooting on HP, IBM and Dell servers
? Basic understanding on MS Cluster, File Server, Print server.
? ITIL framework understanding.
? Ability to manage and prioritize tasks efficiently
? Readiness to demonstrate a proactive attitude
? Excellent verbal and written communication skills
