RHDL-BPO UNIT Looking for Customer Care Executive Job in Kanpur Full Time

Job Details

Job Description

Job Purpose
To ensure a prospect / genuine/productive lead generation by the means of out bond calls dialed to US/Canada, with a focus to contribute a maximum number of closed cases.

Key Responsibilities
1. To make outgoing calls to prospective customers.
2. To try and sell the products and services to the customers on call.
3. To handle objections/escalations and queries regarding the product effectively.
4. To generate more leads from the people out-called.
5. To enter the details of every interaction in the system
6. To ensure continuity of services to the company in terms of generating leads by manning the telephone and other communication systems in the manner described in the RHDL procedure manual and also Standard Operating Practices for each program.
7. To ensure that mandated Service Levels are adhered to on an individual, shift, and team basis.
8. To deliver the highest quality of service to clients and ensure high customer satisfaction.
9. To assist in the expansion of the RHDL network by extracting all relevant information on new services from the case files and channels this information to the network executive.
10. To cultivate the RHDL network of services and prospects by building and maintaining a professional working relationship with them in the course of the case handling.
11. To support shift leaders, supervisors, or who so ever concern to achieve target service delivery and financial goals.
12. To own and manage specific customer programs assigned.

Basic Hiring Requirements

Knowledge and skills
Language capability: must be at least bilingual with an extra flair of UK/US accent in order to be able to assist the member in his/her own language which will ensure better communication, better quality in the delivery of the service.

1. Minimum 12th pass with 18 years of age.
2. Basic Computer knowledge
3. Good telephone etiquette
4. Critical thinking and problem-solving.
5. Worked/working with BPO Industry- The international process would be an added advantage

Competencies
1. Customer service Orientation
2. Team Working
3. Flexibility
4. Self Awareness and Professional Confidence
5. Achievement
6. Communication
7. Good Aptitude

Salary Details: best as per industry

Benefits:
• Lucrative Incentive (performance basis)

Why to RHDL
• State of art infrastructure
• Progressive Working Environment
• Fun @ Work
• Professional Environment
• Personal and Professional Growth

Shift Time: Standard Day.

Contact Détails:
Ms. Pratibha Singh
Human Resource Department
Ratan Housing Development Ltd. BPO Unit
PH – +91 9918003001
Email: [email protected]
Website: www.rhdlimited.com