Overall Goal • Excellent communication skill in English/Tamil/Hindi. • Building positive relationship with customer. • Knowledge of customer relationship management (CRM) Practices. • Ensures high levels of customer service orientation and application of bank policy. • Informs customers of new products or product enhancements to further expand the banking relationship. • Problem – solving attitude. • Approach potential customer to establish relationship Qualification and Experience Any graduate from reputed institute / College (Full time) 1-2 years customer service experience, preferably banking experience (additional advantage). Hands-on experience in MS Excel Should be presentable & formally attired for work Should be ready to work in shifts 9am – 9pm, Sat & Sun may be working (comp offs may be provided) Computer skills is a must Skill and Experience The resource needs to complete video KYC of customers This will involve calling customers at their convenient time or receiving incoming video KYC calls from customers The resource will be bound by per day productivity targets (TAMIL ,ENGLISH ,HINDI Mandatory )
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