AO&CSWalk in DriveBhubaneswar

Dear Candidate,

We are hiring for – Officer – Customer Service/ Ramp/ Security – BHUBANESWAR at IndiGo.

We would like to invite you for a Face to Face Round of Interview . Please find below the Timing and Venue Details.

Date – 01 Jul 2024

Reporting Time – 10.30 AM

Venue – To be updated

CVs will be collected till 11 AM only

Application for this job is a must before coming for the interview ( Please make sure to tick YES at registered for Walk In Drive)

Eligibility Criteria:

• Educational Qualification: Graduates from a Recognized Board or University as determined by IndiGo.
• If at any stage prior to or during the Employment of Candidate, it is found that the requisite qualification is not completed from a Recognized Board or University as determined by IndiGo, such candidate’s Offer for Employment or Employment is liable to be withdrawn or terminated.
• Desired Skills: Good Communication Skills, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.
• Airport Operations Experience Preferred.
• No Visible Tattoo marks/ body art
• Age: Up to 27 Years
• Interviewed Candidates can reapply after 6 months

Kindly check the eligibility criteria before appearing for the Interview.

Documents to be Carried –

• 10th Class original Pass Marksheet.
• 12th Class original Pass Marksheet.
• Graduation Marksheet
• Aadhar Card – Date of birth should be completely mentioned.
• Pan Card – In case of Minor Pan Card, acknowledgment of Major Pan Card is mandatory.
• Name should be same in both PAN and Aadhar card.
• Valid Passport
• Degree issued by University / considering online degree only for SOL (School of Open Learning)

Please Note –

IndiGo does not charge any money for interviews or recruitment. All communication related to offer letters will be sent from official IndiGo email IDs only. (For example: [email protected] )

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JOB DESCRIPTION

Officer – AO&CS in the role of Ramp

(OUText – Ramp)

Job Responsibilities

• Confirm the ETA of the flight from OCC or System (Navitaire).
• Take the bay no. from Apron and convey it to all the stations on R.T.
• Ensure that you are at the bay D-20 mins with all the equipments required.
• Note down the Touch down and Chocks and convey it on R.T.
• Allign the ramp properly.
• Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.
• Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.
• Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.
• After departure make sure that all the equipments are sent back to the transport yard.
• Fill the ramp filling.
• During the flight ensure everyone is smooth, safe and flight is on time.

Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.

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JOB DESCRIPTION

Officer – AO&CS in the role of Customer Service

(OUText – Customer Service)

Job Purpose:

To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

Key Responsibilities And Accountabilities:

Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & Ticketing:

• Making reservations across the counter
• Selling of tickets.
• Remitting cash to the concerned department.
• Answering customer queries over the telephone.

Departures

• Attend the pre – flight and post flight briefings.
• Setting up of check in counters.
• Screening of checked in baggage.
• Maintain high quality of Check in procedures.
• To assist customers with special requests.

Arrivals

• To assist customers with special requests.
• To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
• Co-ordination with the baggage vendor for the damaged bags.
• Follow up with the en-route stations regarding lost baggage.

Post flight departure

• Filing of all necessary flight papers
• Any other responsibility assigned by the management from time to time

“Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”

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Officer – Security – AO&CS

(OUText – Security)

Primary Responsibility:

You will be responsible for implementation of security policy and procedures laid down by the Company.

Mission:

To secure

• Safe operation
• Punctuality
• Customer Satisfaction
• Team efficiency
• Cost control
• Secure good working atmosphere and environment

Focus:

Manage safe and secure operations in accordance with security program and applicable procedures.

Functional Responsibilities:

• Maintain standards as per Company requirements
• Ensure effective threat assessment and response capability
• Achieve department goals and follow up
• Perform duties as per the Security Programme.
• Maintain performance standards and follow up with your shift
• Monitor continuously the Quality System and the level of conformance
• Secure quality levels
• Optimize resource
• Aware of Emergency Response Procedures, rules and regulations
• Acquire and maintain necessary skills required to perform job functions
• Maintain work procedures as per company requirements
• Carry out development dialogue with the Team leaders
• Control theft and pilferage of company property

“Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in Indigo SMS Manual, Chapter Safety Policies and Objectives”.

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Joining Documents Checklist for Fresher candidate:-

• 10th Class Pass Certificate and Mark sheet
• 12th Class Pass Certificate and Mark sheet
• Graduation Pass Mark sheets for all Semesters or Years and Provisional Degree or Final Degree Certificate issued by University
• Aadhar Card
• Permanent Address with pin code
• Pan Card
• Passport issued from 2022 onwards , in case Passport Issue Year is before 2022 or no passport, then a valid Police Verification is needed (Some Important Details -Mention of Address and tenure of Stay , seal and signature of SP or Commissioner)
• Cancelled Cheque Copy of Nationalised Bank/ First page of your passbook.

Joining Documents Checklist for Experienced Candidates from Aviation, Non-Aviation Industry:-

• 10th Class Pass Certificate and Mark sheet
• 12th Class Pass Certificate and Mark sheet
• Graduation Pass Mark sheets for all Semesters or Years and Provisional Degree or Final Degree Certificate issued by University
• Aadhar Card
• Pan Card
• Passport issued from 2022 onwards , in case Passport Issue Year is before 2022 or no passport , then a valid Police Verification is needed (Some Important Details -Mention of Address and tenure of Stay, seal and signature of SP or Commissioner)
• Cancelled Cheque Copy of Nationalised Bank
• AVSEC certificate if from ( Aviation Industry)

Below mentioned documents to be shared after receiving offer letter from IndiGo:-

• If currently working, Resignation acceptance from last employer if applicable (Last Working Day Should be mentioned in Letter)
• Experience letters of all non-aviation companies worked for if already left the company.
• If currently not working Experience letters / Relieving Letters of all previous companies worked for ( Aviation or non-aviation ) as applicable.
• Airport Entry Pass(AEP) surrender acknowledgement copy (Issued, Stamped, and signed off by Airport Authority / BCAS ) Only for Aviation Experienced candidate.
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Job Description

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.