Amazon Operations Manager
Roles & Responsibilities:
Job Summary:
We are seeking a skilled Amazon Operations Manager to join our team. The successful candidate will be responsible for managing and growing Amazon accounts for our clients. The ideal candidate should have a solid understanding of Amazon’s marketplace and advertising platform.
Key Responsibilities:
– Manage a portfolio of Amazon accounts, ensure that the e-com seller’s business objectives are met, and deliver exceptional customer service
– Oversee the day-to-day management of marketplace accounts, including product listings, inventory management, and order fulfilment
– Work with Amazon PPC specialists to develop marketing strategies that drive traffic, sales, and revenue growth
– Analyse account performance data and identify opportunities to optimise campaigns, improve efficiency, and increase profitability
– Collaborate with internal teams such as marketing, creative, content, and logistics teams to ensure results are on track and aligned with client goals.
– Stay up-to-date with Amazon’s platform updates, changes, and best practices to ensure our clients are taking advantage of new opportunities and trends
– Work collaboratively with team members to ensure client satisfaction and team success
Requirements:
– 4-6 years of experience in Amazon operations management
– Hands-on experience in portal management like Vendor Central, Seller Central, AMS (Amazon ads), and Brand Registry
– Knowledge of Amazon’s platform updates, changes, and best practices
– Excellent communication and interpersonal skills with the ability to build strong relationships with clients and internal teams
– Excellent project management skills, with the ability to lead multiple projects simultaneously
– Ensure compliance with service level agreements (SLAs) and track KPIs to measure customer success
– Self-motivated with a passion for driving results and achieving success for clients
– Should be open to aligning with the US time zone
– Candidates who have worked previously with Amazon (as Catalog Specialist /Lead, or Subject Matter Expert) and also at an e-Com seller service agency are a perfect fit.
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