Job Discription
As a member of the IT Architecture team, you will be responsible of the Application portfolio management tool (aka MAP application) used to reference all the organization IT assets. This support entails the asset administration, the end-user, technical and production support, some maintenance and evolution, data analytics and reporting, impact analysis and defect follow-up.
Direct Responsibilities
· End user support
o Provide technical and functional support to all the WMIS users on the contribution interface or on the portal
o Maintain the link with MAP vendor (MEGA) in case of defect escalation
o Defect origination, management and follow-up
o Follow-up of change/evolution requests
· Daily administration of the application
o User enrolment
o Data administration :
§ Imports / Exports
§ Data quality follow-up
§ Application KPI follow-up
§ Manual contribution
o Production monitoring
o Asset backlogs follow-up
· Maintenance and evolution
o Maintain the functional and technical documentation related to the MAP application
o Implement enhancements in MAP
§ UI changes
§ Report implementation
§ New fields creation
§ Export/Import of data using GraphQL
§ Development of batch programs to transform/load data
o Technical upgrades (OS, middleware or software package) in collaboration with the vendor
Contributing Responsibilities
· Collaboration with the L1 support teams
o Collaborate with #Services team to follow up and manage Production defects
· Contribute with other applications owners for the functional and technical support
· Contribute to impact analysis on MAP
· Contribute to MAP functional specifications
· Application KPI monitoring
· Production of Ad hoc reports and analytics
Mandatory
Plus
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