Job Discription
2. Root Cause Analysis: Utilize various analytical tools and methodologies to identify the underlying causes of customer complaints, such as process failures, product defects, or service deficiencies etc.
3. Data Collection and Analysis: Collect, organize, and analyze data related to customer complaints, utilizing statistical methods and data visualization techniques to identify trends, patterns, and correlations.
4. Cross-Functional Collaboration: Collaborate with different departments, including customer support, quality assurance, operations, and product development, to gather insights and work collectively towards resolving root causes and preventing future complaints.
5. Process Improvement: Propose process improvements based on root cause analysis findings, aiming to enhance overall customer satisfaction and reduce complaint recurrence.
6. Reporting: Prepare detailed reports summarizing root cause analysis findings, including actionable recommendations and key metrics, to be presented to management and relevant stakeholders.
Qualifications and Skills:
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