About Us :
– We have been providing Contingent Staffing solutions to leading global organisations including Microsoft, Meta & Atlassian. Through these programs, we have provided resources in the Technology & Non-Technology space. We’ve provided a range of workforce solutions across levels and geographies including Hyderabad, Delhi, Mumbai, Bengaluru, Chennai, and other locations. We also cover other aspects like Payroll, Employee Screening & Compliance, etc.
– We also offer a range of outsourced services which include Content Development, Technical Writing, Marketing & Language Services (Indic and International) based on client bespoke project requirements.
– Ushta Te been rated among the Top 25 most admired companies in the HR Industry, 2019 and 20 Most Valuable Consulting Companies in India 2022, by the CEO magazine. Ushta Te is ISO 27001, ISO 20000, GDPR, and GEE BEC (Business Excellence Criteria) 1100:2022 certified on Equal Opportunity Employment, Diversity and Inclusion in Organizational Business Practices.
– To know more about us, please visit our website on www.ushtate.com
Scope of Role :
Ushta Te looking for a competent Senior Manager – Client Success to provide workforce solutions to our portfolio of clients which includes a global top 3 tech company and the world’s largest Social media Network. Based on your allocated portfolio you would be responsible for team and client management and building relationships for sustainable partnerships in a growth-oriented environment.
Client Management :
– Understanding the client’s annual Workforce objectives.
– Responsible for meeting the overall financial targets on the account.
– Work with support teams to ensure seamless functioning.
– Ensure the elite tier of Strategic Supplier is maintained year-on-year.
– Grievance/ and escalation management.
– Maintain regular contact with the POCs.
– Attend calibration calls. Seek clarity on the roles. Provide market insights. Voice challenges and suggest alternate skill sets when required.
– Would be responsible for client agreements, SOW, RFI, and RFPs.
– Attend Quarterly Business Meetings with the client. Ensure Ushta Te ratings are maintained.
– Be the repository of all data related to the client, including dashboards, headcounts etc.
Team Management :
– Responsible for ensuring the team has the suitable composition and capabilities to deliver. And exceed client expectations.
– Ensure the process detailed by the client and our ISO requirements are being adhered to.
– Ensure that the performance targets highlighted in the scorecard relating to all parameters are met.
– Perform Second level screening regularly to ensure quality.
– Setting KRAs for the teams and performance monitoring.
– Being the gatekeeper for cultural fitment.
– Training new team members and upskilling existing members.
– Ensure processes for timesheet management, billing, etc., are followed.
Compliance Management :
– Ensure delivery parameters set in ISO 20000 and Data Security set in ISO 27001 are met.
– Regularly audit all employee data files for completeness.
– Ensure the annual Human Resource calendar activities are met, including training on Data Security management, POSH etc.
– Check that IDR reports are being filed regularly, including maternity, PT, etc.
Requirements :
– 8-10 years of proven experience.
– Strong business acumen, and demonstrated ability to establish credibility, trust, and partnership at all levels of the organization.
– Excellent communication and negotiation skills.
– Self – starter with a high sense of urgency and professionalism.
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