Job Discription
Support clients over the phone and email by answering their product questions and offering technical assistance
Offer best practice tips to clients to boost their meeting attendance via Cvents marketing
engine
Gather client requirements for future releases of the product
Create and maintain all product documentation
Implement and manage the online portion of client events as and when needed
Gather client requirements and implement them in Cvents event management software
Communicate with the client and review the initial implementation with them and make
required changes
Provide suggestions to the client to improve the overall result of the implementation and
help client meet their goals
Document all communication with the client in Cvent’s CRM software
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