Job Discription
About Outbound Contact Center:
Outbound Contact Center engages with the Axis Bank customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross sell and upsell. The Outbound Contact Centre supports the respective Line of Business to achieve and exceed dial targets through effective use of communication skills and envisages to provide a differential customer experience.
About the Role:
The role of a Quality Analyst is to evaluate and score customer interactions with the aim of identifying key behaviors that drive sales and improve customer experience. The role requires the ability to drive quality outcomes by measuring and analyzing trends, coaching and improving the Virtual Relationship managers/ Officers.
Key Responsibilities
Qualifications:
Optimal qualification for success on the job is:
Role Proficiencies:
For successful execution of the job, the candidate should possess the following:
Knowledge of:
Skills
Ability to:
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