Guidewire is seeking a Production Support Application Engineer to own and tackle incoming customer support cases and production deployments covering the Guidewire InsuranceNow and Underwriting Management product portfolios. You will develop deep expertise in these two Guidewire products and provide triage, troubleshooting and deployment support using our knowledgebase and continuous learning to restore and maintain the affected production system. The successful candidate will be part of the Guidewire Global Support (GGS) organization that delivers 24×7 service to customers who are using our software both on-premises and in the Guidewire Cloud.
Responsibilities
Required skills and experience:
Personal Qualities
Benefits
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 450 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.
Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it’s applicable to the position.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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