As a Chapter Lead for ServiceNow, you will blend your domain expertise with a passion for managing, coaching, and developing people in your team. You will directly oversee a team of Chapter members and will help them grow and develop in their area of expertise and ensure alignment on the “how” of the work being performed. You will serve as a “player-coach,” spending part of your time embedded in the Squad yourself and leverage your experience and knowledge to advance the work and maximize the Squad performance. You will also be committed to maintaining and developing your own expertise and knowledge to ensure that you and your Chapter members bring the latest thinking to your roles.
You will join our squad responsible for developing and supporting ITSM and ITSM Pro applications and will work with teammates and stakeholders located around the world to deliver value to our users. You will work on stories involving scripting, configuration, and integration across a wide range of ServiceNow applications and plugins. You will help us deliver more value from our existing ITSM processes, including Incident, Change, Knowledge, Agent Workspace, and Virtual Agent. You will also help deploy new functionality using Integrations, Workspaces, Predictive Intelligence, Performance Analytics, and other emerging ServiceNow capabilities.
You will join an existing Agile squad comprised of engineers, architects, analysts, a product owner, and scrum master. You will report to the tribe’s Technical Area Lead and will work closely with the product owner and scrum master to determine your work for each sprint.
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