·
Key holder must keep himself available at customer
site as per the requirements and support for uninterrupted IT facilities and
services
·
Maintain and upgrade equipment as needed.
·
He has to configure and trouble shoot PC Hardware,
Printer and LAN, CCTV related issues reported by users as and when required.
·
Addressing user requests and close the
complaints/tickets on timely with customer satisfaction.
·
Provisioning, configuring and setting up new
equipment, ensuring proper functionality and connectivity of all devices and
participating in equipment moves and changes.
Skills:
Ability to solve complex hardware and software issues.
Ability to travel and work after hours when necessary.
Excellent interpersonal skills.
Good written and verbal communication skills.
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