Job description
Job Overview
Provides top quality customer service / technical support to all customers of the account / program. Attends customer queries, concerns and issues regarding services and/or sales orders and submits accurate data/reports on customer queries/sales orders. Takes advantage of every customer interaction as an opportunity to create customer loyalty, reduce customer attrition and increase the client’s competitive advantage over the other key players in the industry.
Roles and Responsibilities
1. Provides expedient and accurate customer service to all client customers. Addresses customer concerns, queries, issues, complaints and/or places sales orders and product information requests. Prepares reports by accessing account database, analyzing the information contained and providing useful accurate and appropriate data.
2. When necessary, escalates complex customer interactions to the appropriate party as designated and identified for each issue, specially when these issues, concerns, complaints and queries are beyond one’s jurisdiction and scope of knowledge.
3. Performs callbacks/return calls to customers when initial calls are received during system downtimes.
4. Takes the initiative to be updated with the latest account information from the client by reading e-mail updates sent and attending recurrent training sessions. Ensures one’s own understanding of account / program updates and applies this in daily work.
5. Acts as a team player, interacting with fellow CSR’s/TSR’s and contributing to team cohesion. Supports the Team Leader in all initiatives aimed at driving individual / team performance and attaining individual / team goals. Participates in team evaluations as scheduled by the Team Leader to identify reasons behind actual performance.
6. Monitor one’s own performance against established metrics and ensure attainment of these metrics to effect overall account / program success. Solicits feedback from fellow CSR’s/TSR’s and the Team Leader on how to improve current performance.
7. Maintains ownership and accountability for one’s own performance, initiating regular interaction with the Team Leader for coaching, mentoring, and acquiring performance feedback. Seeks out increased work activities that intend to hone skills, competencies and work behaviors and prepares oneself for higher responsibilities.
Desired Candidate Profile
· Should possess excellent verbal and written communication skills.
· Should be customer oriented and team
· Minimum 1 year of international BPO Tech /Customer Support experience is required.
· Work Location: Chandigarh & Mohali
· UG/Grad/PG can apply.
· Candidate should be okay with the Work from Office role.
· Should be comfortable with night shifts.
Perks and Benefits
· Annual Package would be in the range of 2.6 to 4LPA.
· Cab Facilities.
· Medicare Facility(Free online consultation with Doc)
· Variables based on performance.
Interested Candidates can send there CV on what’sapp on 7415025071.
Job Type: Full-time
Salary: ₹27,000.00 – ₹32,000.00 per month
Schedule:
Supplemental pay types:
Ability to commute/relocate:
Experience:
Speak with the employer
+91 7415025071
Report
Job Details Job Description Job Responsibilities Assist in the formulation of strategies to build a lasting digital connection with consumers...
Apply For This JobJob Details Job Description Education12th Pass (Associate Degree)English LevelThoda EnglishExperienceFresherGenderBothAddressChandigarh, India, Alipur mohali, Chandigarh, Punjab – 133301...
Apply For This JobJob Details Job Description 1) Good communication skills. 2) Ready to travel Pan India. 3) Laptop Mandatory. 4) Very good...
Apply For This JobWe are looking for experienced Sales / BD / Growth people to join our team, preferably from Software / SaaS...
Apply For This JobMain Duties and Responsibilities The Operations Coordinator is responsible for documentation of all inbound and outbound shipments on daily basis...
Apply For This JobCompany Overview Ondezx is a globally trusted organization providing PhD assistance to scholars worldwide. We offer a comprehensive range of...
Apply For This Job