We are looking for an Analyst – International Chat with 0-3 years of experience. This role will be part of Customer Operations – Chat process wherein preferred candidate will be taking chats from overseas customers and solving their queries.
Analyst – International Chat Operations – Customer Care – Customer Operations Responsibilities
– Review customer service notes
– Check status of services on account
– Take appropriate steps to resolve customer’s problems
– Troubleshoot technical issues related to customer’s services
Minimum Qualifications
– Graduate either Fresher/Experienced OR Undergraduate with a minimum of 1 year of experience
– Good communication and interpersonal skills
– Ability to quickly and efficiently assimilate process knowledge
– Professional in conduct/behaviour, appearance and communication
– Understanding of web technology and cable setup
– Reliability in terms of attendance and timing
– Flexible for 24×7 shifts
– Should not have any commitments – part time courses, tuitions, etc. that hamper work performance
Preferred Qualifications
– Basic knowledge of excel
– Experience in troubleshooting related process
– Ability to analyse information and evaluate results to choose the best solution and solve problems
– Good documentation skills
Job Type: Full-time
Salary: Up to ₹22,000.00 per month
Schedule:
Ability to commute/relocate:
Education:
Experience:
Language:
International Voice Process #Lead Genration #UK Voice Process #Gurugram #Excellent Comminication #Incentives International Voice Process Associate Simran- 9310728287 Location: Udyog...
Apply For This JobJob Details Oil and gas company work for USA Job Description...
Apply For This JobJob Details Job Description Responsibilities of candidates includes: • manage filing documentation • other office work related to the business...
Apply For This JobJob Description Roles and Responsibilities>Customer Communication : For any update on Open Sales orders>Internal and External department coordination.> Coordinate with...
Apply For This JobIntroduction In this role, you’ll work in our IBM Client Innovation Center (CIC), where we deliver deep technical and industry...
Apply For This JobSr System Consultant General Information Ref #: 20230034130 Travel Amount Required: None Job Type: Regular-Full Time Location: Noida – India...
Apply For This Job