Itology Inventor
Job Details
Responsibilities: Team Management II Performance Improvement II Customer Satisfaction
• Manage a team of customer support agents and executives
• Resolve customer complaints and follow-up to check if an action has been taken
• Regularly evaluate team performance, identify gaps and plan training to improve performance and achieve desired results
• Gain a comprehensive knowledge of products, services, procedures and guidelines and communicate same to all team members
• Create a supportive environment for the team to excel in