Customer Sales Executive:-
Responsible for making Inbound/ outbound calls and regular follow up on leads assigned. (No cold calling, leads will be provided)
· Build a strong relationship/ trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
· Selling jewelry over Webchat, phone, Email and achieve the targeted sales numbers & value, set quality parameters
· Explaining the product features in detail and variations for the same.
· Understand the Customer requirements, encourage them with current offers
· Address all the issues/grievances of customers and provide the right customer experience.
· Capture the insights from customer interactions and share them with the internal team.
· Strictly adhere to the process requirements
• Manage incoming calls and customer service inquiries
• Provide information about products and services, take/cancel orders, and record details of complaints
• Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken.
• Follow up to ensure that appropriate actions are taken on customer requests
• Refer unresolved customer grievances or special requests to designated departments for further investigation
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