Process: Flipkart BNPL
Immediately joining
Experience : Freshers or Experience
Job Role: customer support
Gender:Male & Female
Languages:English + Hindi mandatory
Salary: 14k NTH ,17k CTC
Rotational week off
Qualification: 12th pass or Graduation
Age criteria: 18 – 35 yrs.
Work Location: Electronic city, Bangalore.
Responsibilities: Inbound Calls II Customer Service II Problem Solving
• Manage incoming calls and customer service inquiries
• Provide information about products and services, take/cancel orders, and record details of complaints
• Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken
• Follow up to ensure that appropriate actions are taken on customer requests
• Refer unresolved customer grievances or special requests to designated departments for further investigation
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