Responsibilities: Inbound Calls II Customer Service II Problem Solving
Need candidates with excellent english communication
Manage incoming calls and customer service inquiries
Engage the customers via emails, calls, whatsapp, social media, etc.
Keep a detailed record of all the customers.
Provide information about products and services
Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken
Follow up to ensure that appropriate actions are taken on customer requests
Check with the customers if they have any issues regarding the problems
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